We believe shopping for your health and wellness should feel safe, not stressful. That’s why our return policy is simple and straightforward—with no hidden hoops to jump through. If something isn’t quite right, you’ve got 30 days from the day your order arrives to send it back. The only catch? The item needs to be unused, in its original packaging, and in perfect condition—just like when it left our hands.
Because many of our products are medications, it’s important they’re the right match for you. We always recommend checking with your doctor or pharmacist before purchasing anything new. Not sure if a product is right for your needs? Help is never far—one message and you’ve got our full attention.
Life isn’t perfect—and neither are delivery systems. If your order arrives damaged, or we somehow sent the wrong item (hey, we’re human too), we’ll take full responsibility. That means we’ll cover return shipping and get your refund, exchange, or replacement sorted fast—no excuses, no delays.
If you’re returning an item for another reason—maybe you changed your mind or ordered the wrong product—we’re happy to help, but return shipping would be your responsibility. Either way, we’ll work with you to find a solution that feels fair and easy. Our goal? That you feel confident, calm, and cared for whenever you shop with us.
Before you click “confirm,” take a moment to double-check your shipping address. It might seem small, but it makes a big difference. Once your package has shipped, we can’t pull it back, and we’re unable to offer refunds for orders sent to the wrong address due to an input error. But if you catch a mistake right after placing your order, don’t wait—reach out immediately. As long as the parcel hasn’t been processed yet, we’ll do our best to catch it in time.
We’re here for the human moments—the questions, the mix-ups, the second thoughts. No jargon. No frustrating policies. Just friendly, reliable help from people who care.